What does the FAMILY package mean?
FAMILY is the name of an Ad&Vi TV subscription package alongside Mini BASE, BASE and PREMIUM. It describes television access, not a health or medical service.
Ad&Vi TV: questions and practical answers
Useful answers about trial access, Player V2, the Android M6 app, devices and playback. This guide describes the current service rather than a draft or planned feature.
Account and subscription
Who can use the five-day free trial?
Eligible new customers can receive a five-day FAMILY trial after registration. It ends automatically; installing an app does not activate paid access. Check the current trial and plan terms on the Packages page.
How do I find out what my paid package includes?
The Packages page lists the current price, number of channels, concurrent streams and connected devices for each plan. Extra country or theme packages are separate options.
How to watch
How do I open Player V2?
Sign in and open Live TV in your browser. Select a channel included in your active trial or subscription. Programme guide information is available where supported.
Where do I get the Android Mobile M6 app?
Download AdVi-TV-Mobile.apk directly from the official Mobile page on this website. It is not currently distributed via Google Play. Check your Android install permission prompt carefully.
Is there an iPhone or iPad app?
The dedicated iPhone and iPad app has not yet been released. On a supported browser, you can use the web service; device compatibility and content access may vary.
Can I use an external TV player?
Your account's My TV area provides personal M3U/Xtream connection information where supported. A compatible external player can use that data, and EPG is configured separately.
Troubleshooting
Why is there a picture but no sound?
Check mute and the audio-track selector. Audio codecs and tracks can be supported in VLC but not in a particular browser or phone. Compare the same channel in another supported player.
Why does a channel buffer or have a wrong EPG time?
Test another channel and a stable connection first. For guide times, check the device time zone and refresh the EPG. Report the channel, device and time if the problem persists.
Where can I get help without exposing my account?
Use the Contact page and include the device, app version, channel and symptom. Never publish your password, private M3U/Xtream link or token.
Support center
Connection guides, OttPlayer setup, access checks and issue reports are collected in one subscriber-friendly place.
ReadySupport
Connection instructions
OttPlayer — watch on multiple devices
Smart TV / Android / iOS / media players
A free IPTV service and app where subscribers can add an Ad&Vi TV playlist, combine several playlists and synchronize viewing across Smart TV, Android, iOS and media players.
Recommended app
OttPlayerOpen OttPlayer
1. Create or open your account at ottplayer.tv.
2. In Ad&Vi TV, open Ad&Vi TV and copy the M3U/M3U8 link or Xtream Codes for the paid package.
3. In OttPlayer, add a new playlist, paste the Ad&Vi TV link and save it to your account.
4. Link the required devices: Smart TV, Android TV, phone, tablet or media player.
5. Open OttPlayer on the device, sync the playlist and test the first channel with EPG.
Samsung / LG Smart TV
Smart TV
Fast living-room setup through QR, portal URL or playlist link.
Recommended app
SmartOne IPTV / IPTV Smarters / OttPlayer
1. Open the IPTV app on your TV.
2. Scan the QR code from Ad&Vi TV or open the portal URL.
3. Enter M3U or Xtream credentials.
4. Confirm playlist import and wait for channels + EPG.
Android TV setup
Android TV / Google TV
Best option for Chromecast, Xiaomi Box, Nvidia Shield and Google TV televisions.
Recommended app
TiviMate / OTT Navigator / OttPlayer
1. Install an IPTV player from Google Play.
2. Choose Xtream Codes or M3U playlist.
3. Paste server, username and password from Ad&Vi TV.
4. Enable EPG refresh and test the first live channel.
iPhone and iPad setup
iPhone / iPad
A convenient way to watch your playlist on Apple mobile devices.
Recommended app
Smarters Player Lite / GSE / OttPlayer
1. Install an IPTV app from the App Store.
2. Copy M3U or Xtream details from Ad&Vi TV.
3. Add the playlist and enable EPG.
4. Save the profile for quick repeat access.
VLC quick test
Windows / macOS
Useful for first diagnostics and channel verification on a computer.
Recommended app
VLC Media Player
1. Open VLC.
2. Choose Media → Open Network Stream.
3. Paste the M3U/M3U8 link from Ad&Vi TV.
4. Check channel startup and stream quality.
Report an issue
Access check
Enter your email and run the access check.