The trial is intended for new customers who register a new account. The service may limit or deny the trial if the registration appears duplicated, abusive or technically fraudulent.

The trial starts automatically when account creation is completed successfully. The countdown runs continuously for 24 hours from activation.

Payment data is requested only when the customer chooses a paid plan or confirms automatic conversion after the trial. Card and billing requirements may vary by market and payment provider.

No. The trial is a one-time promotional entitlement for a genuinely new customer. Repeated trial attempts using alternate identities, devices or payment instruments may be blocked.

The current product flow is aligned across web, mobile and Smart TV surfaces. Device availability may still differ by app release status, DRM readiness and licensed source availability.

Some channels may appear in the catalog before the relevant territorial rights, source onboarding, DRM configuration or CDN routing are fully enabled for that region or device.

Concurrent stream limits depend on the selected paid plan. Trial access follows the default entitlement policy configured for the service and may be stricter than paid plans.

If the customer previously opted in to automatic conversion and selected a paid plan, the service may activate that plan when the trial expires. Otherwise, live-channel access stops and the customer is asked to choose and pay for a plan manually.

Yes. The customer should be able to disable automatic conversion before the trial ends through the account or billing area, subject to the service design and payment flow available in the production version.

Paid subscriptions may renew automatically according to the plan terms unless cancelled before the next billing cycle. Renewal timing, notices and taxes should be disclosed in the final checkout flow.

Refund handling depends on mandatory local consumer law, payment-provider rules and the final refund policy adopted for the launch market. Promotional trial periods do not create a guaranteed right to a refund once a paid period has started.

No. Access is granted for personal, private viewing only unless the service expressly allows another use in writing. Restreaming, public performance, resale, rebroadcasting or redistribution is prohibited.

Yes. Access may be limited or suspended for non-payment, security incidents, suspicious activity, repeated trial abuse, use that violates law or rights-holder requirements, or actions that threaten the stability of the platform.

The service provides a defined support channel and case-handling workflow for customer questions, billing requests and rights-holder notices.

The service may process account details, login history, device identifiers, playback events, billing state, support communications and anti-fraud signals needed to operate, secure and improve the platform.

The service should show a dedicated Privacy Policy from the website footer, onboarding flow and account/legal center so users can review data categories, purposes, retention and user rights before subscribing.

Users should be able to disable scheduled auto-convert before the 24-hour trial ends and cancel automatic renewal before the next billing cycle through the account or billing area, subject to the final production UX.

Refund requests may be reviewed for duplicate charges, clear technical non-delivery, unauthorized billing confirmed by investigation, or cases where mandatory consumer law requires a refund. Used subscription time, anti-fraud concerns and third-party store rules can affect eligibility.