This Refund & Cancellation Policy explains how Ad&Vi TV should handle trial expiry, cancellation of scheduled billing, paid-plan termination and refund requests for direct subscriptions sold by the service.

This draft must be reviewed against the consumer-protection and digital-content rules of each launch market, as mandatory law may override some policy language.

New eligible customers may receive one 24-hour promotional trial after registration. If the user does not opt in to automatic conversion, paid billing should not start automatically at the end of the trial.

If the user expressly enables auto-convert or a recurring plan before the trial ends, the service may schedule the selected paid plan to start once the trial expires, subject to the checkout disclosures shown at that time.

Users should be able to cancel scheduled auto-convert before the trial expiry and cancel recurring renewal before the next billing date through the account or billing area. Unless mandatory law says otherwise, cancellation stops future charges and does not automatically refund already-started paid periods.

For subscriptions purchased through Apple App Store, Google Play or another third-party marketplace, cancellation and refund handling may also be governed by that marketplace’s own billing rules and support process.

The service may review refund requests for duplicate billing, proven unauthorized charges, complete technical non-delivery over a material part of the paid period, or other incidents where the service failed to provide the purchased core functionality.

Refunds may also be provided where mandatory consumer law requires them or where the service voluntarily decides to issue a goodwill adjustment after case review.

• A request is stronger when it includes the account email, payment reference, date of charge, device information and a clear description of the incident.
• The service may request logs, screenshots or additional fraud-verification details before making a decision.

Unless required by law, refunds may be denied when a paid period was substantially used, when the issue was caused mainly by the user’s device, network or unsupported setup, when the user breached the rules, or when anti-fraud checks indicate abuse.

The service may also deny requests linked to repeated trial abuse, deliberate chargeback misuse, credential sharing or attempts to bypass territorial, device or entitlement restrictions.

The production service should define a support channel, review window and service-level targets for refund cases. The request process should be visible in the billing area and help center before launch.

Where a refund is approved, the return of funds may still depend on the payment rail, bank timelines, card-network processing and any third-party store rules.

Users should contact support before filing a payment dispute whenever reasonably possible. Fraudulent or bad-faith chargebacks may lead to account restrictions, loss of promotional eligibility or denial of future service.

Nothing in this policy limits non-waivable consumer rights or any refund remedies that must be provided under applicable law.